Refund & Support Policy

At Glowify Lab, we are committed to providing high-quality digital products and a smooth customer experience. Due to the nature of digital downloads, all purchases made through our store are generally non-refundable once files have been accessed, downloaded, or delivered.

Because our products are digital and instantly accessible after purchase, we are unable to offer cash refunds, chargeback-based refunds, or returns on digital items including presets, flyer templates, PSD files, fonts, and other downloadable content.

However, customer satisfaction is important to us. If you experience any issue with your purchase such as:

• Corrupted or missing files

• Download/access problems

• Incorrect product delivery

• Technical issues with preset installation or PSD editing

We will gladly provide support and work with you to resolve the issue as quickly as possible.

Depending on the situation, Glowify Lab may offer:

• File replacement or re-delivery

• Updated or corrected files

• Installation assistance

• Product exchange for another digital item of equal value

• Store credit for future purchases

• Additional bonus resources or support

We encourage customers to carefully review product descriptions, compatibility details, and included files before making a purchase.

By purchasing from Glowify Lab, you acknowledge and agree to this digital product policy.

For support or assistance, please contact us directly and our team will be happy to help.